We want every customer to be satisfied with their order. If something goes wrong, we will do our best to put it right. Please read this policy carefully before raising a return or refund request.
Eligibility for Returns
Due to the nature of pharmaceutical products, we are unable to accept returns of opened or unsealed medication. This is a strict safety and hygiene requirement, not a loophole – once medication packaging has been opened, we cannot resell or restock it.
We will accept a return or issue a refund in the following circumstances:
– Your order arrived damaged or tampered with
– You received the wrong product
– Your order did not arrive within the expected delivery window and is confirmed as lost
– The product is visibly defective or the packaging is compromised
What We Cannot Refund
We are unable to offer refunds for: change of mind after dispatch, orders that were refused at delivery, or orders where the customer provided an incorrect delivery address. We also cannot refund opened products under any circumstances.
How to Request a Refund or Return
Contact us within 7 days of receiving your order (or within 7 days of the expected delivery date if your order has not arrived). Email us at support@cenforcetablet.co.uk with your order number, a brief description of the issue, and – if the product is damaged – a clear photograph of the item and packaging.
We will review your request and respond within 2 business days.
Refund Processing
Approved refunds are processed back to your original payment method within 5 to 10 business days of approval. If you paid by bank transfer, we will refund directly to the account provided. We do not issue refunds as store credit unless specifically agreed with the customer.
Lost Orders
If your order has not arrived within 5 working days of the expected delivery date, please contact us. We will investigate with Royal Mail on your behalf. If the order is confirmed as lost, we will dispatch a replacement or issue a full refund – whichever you prefer.
Damaged Items
If your order arrives visibly damaged, please photograph both the outer packaging and the product before opening further. This helps us raise a claim with Royal Mail and resolve the issue for you as quickly as possible.
Questions? Contact us at support@cenforcetablet.co.uk.
